Terms of Service for Maple Lingua Education Inc.

Effective Date: September 16, 2026

These Terms of Service (the “Terms”) govern your access to and use of the language instruction, tutoring, workshops, exam preparation, pronunciation coaching, online classes, and related services provided by Maple Lingua Education Inc. (“Maple Lingua Education Inc.”, “we”, “us”, or “our”).

By registering for, booking, paying for, accessing, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services.

1. Introduction and Acceptance of Terms

These Terms form a legally binding agreement between you and Maple Lingua Education Inc. relating to your use of our German-learning services in Canada, including in-person and online instruction. If you are under the age of majority in your province or territory, a parent or legal guardian must agree to these Terms on your behalf.

We may require additional policies, waivers, registration forms, or service-specific agreements for particular programs, classes, or promotions. If there is a conflict between these Terms and a service-specific agreement, the service-specific agreement will govern to the extent of the conflict.

2. Scope of Services

Maple Lingua Education Inc. provides German-language education services, which may include:

• Beginner German classes for adults and teens;
• Private one-on-one German tutoring;
• Small-group conversational German workshops;
• Business German training for professionals;
• German exam preparation for TELC, Goethe, and TestDaF;
• Online German lessons across Canada; and
• German pronunciation and accent coaching.

We may update, modify, suspend, or discontinue any service, course format, schedule, instructor assignment, platform, or program feature at any time, subject to any applicable consumer protection obligations and any pre-paid commitments already made to you.

We do not guarantee that you will achieve any particular language level, exam result, employment outcome, immigration outcome, academic admission, or business objective. Learning outcomes depend on many factors, including attendance, preparation, practice, and individual aptitude.

3. User Obligations and Responsibilities

By using our services, you agree to:

• Provide accurate, current, and complete registration and payment information;
• Notify us promptly of any changes to your contact or billing information;
• Attend sessions on time and participate in good faith;
• Complete assigned homework, practice activities, and assessments as applicable;
• Use our services only for lawful purposes and in compliance with all applicable laws;
• Respect instructors, staff, other students, and third parties;
• Not harass, threaten, abuse, discriminate against, or disrupt any class, workshop, online meeting, or platform;
• Not record, copy, distribute, publish, or share class materials, sessions, or recordings without our prior written consent, except where such use is expressly permitted by law;
• Ensure you have the necessary equipment, internet access, software, and environment for online lessons;
• Supervise minors where required and ensure any child or teen participant complies with applicable rules and program requirements.

You are responsible for safeguarding any login credentials, meeting links, class materials, and account information provided to you. You must immediately notify us of any unauthorized use or suspected security breach.

We reserve the right to refuse service, suspend access, or remove any participant from a class or program if we reasonably determine that the participant has violated these Terms, created a safety risk, interfered with the learning environment, or engaged in unlawful or abusive conduct.

4. Payment Terms and Conditions

All fees, tuition rates, package prices, and any applicable taxes will be communicated at the time of registration or purchase. Unless otherwise stated, prices are in Canadian dollars (CAD).

• Payment is due in full before the start of service unless we agree otherwise in writing.
• We may offer installment plans or deposits for certain services; any such arrangement must be followed strictly.
• Failure to pay by the due date may result in suspension or cancellation of services.
• You are responsible for any bank fees, chargeback fees, NSF charges, currency conversion fees, or payment processor fees imposed by your financial institution or payment provider, to the extent permitted by law.
• Promotions, discounts, and vouchers are non-transferable unless expressly stated otherwise and may be subject to additional conditions.

If a payment is reversed, disputed without reasonable basis, or otherwise returned unpaid, we may suspend your access until the outstanding amount is settled. Nothing in these Terms limits your rights under applicable consumer protection laws.

5. Cancellation and Refund Policy

Our cancellation and refund rules may vary depending on the type of service purchased. Subject to applicable law, the following general policy applies unless a specific course agreement states otherwise:

• Private tutoring: Cancellations made with at least 24 hours' notice may be rescheduled once, subject to availability. Late cancellations, missed sessions, or no-shows may be charged in full.
• Small-group workshops and classes: Cancellations made before the start date may be eligible for a refund, less any non-refundable administrative or material fees disclosed at purchase. After a class or workshop has started, refunds are generally not available except as required by law or stated in a specific program policy.
• Exam preparation packages: If a package includes multiple sessions or materials, any refund may be prorated based on services already delivered and materials already provided, less any non-refundable fees.
• Online lessons: Missed lessons due to client unavailability, device issues, software issues, or internet disruptions on the client side are generally non-refundable.
• Instructor cancellations: If we cancel a session, we will generally reschedule the session or provide a credit or refund for the cancelled portion, at our discretion and in accordance with applicable law.

Refund requests must be submitted in writing to [email protected]. Approved refunds will be issued to the original payment method where possible. Processing times may vary.

Nothing in this section limits any mandatory rights you may have under applicable Canadian consumer protection laws, including rights relating to unfair practices, misleading representations, or defective services where such laws apply.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Lingua Education Inc., its directors, officers, employees, contractors, instructors, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of opportunity, loss of data, or business interruption, arising out of or related to your use of our services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services shall not exceed the amount paid by you to us for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to the claim, or CAD $100, whichever is greater, unless a different limit is required by law.

We do not exclude or limit liability where such exclusion or limitation is prohibited by law, including liability for gross negligence, wilful misconduct, fraud, or any other liability that cannot be excluded under applicable law.

Our services are educational in nature and are not a substitute for legal, immigration, medical, psychological, or other professional advice. You are solely responsible for how you apply the knowledge and materials provided.

7. Intellectual Property Rights

All course materials, worksheets, slides, audio recordings, video recordings, lesson plans, exercises, logos, trademarks, text, graphics, and other content provided by Maple Lingua Education Inc. are owned by us or our licensors and are protected by Canadian and international intellectual property laws.

Subject to your compliance with these Terms and full payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the materials solely for your personal, non-commercial learning purposes.

You may not, without our prior written consent:

• Copy, reproduce, modify, translate, adapt, or create derivative works from our materials for distribution;
• Sell, sublicense, publish, upload, broadcast, or share our materials with third parties;
• Remove copyright, trademark, or proprietary notices;
• Use our name, logo, or branding in a manner that suggests endorsement or affiliation; or
• Record lessons or workshops, except where we have expressly authorized recording in writing or where recording is otherwise permitted by law.

Any feedback, suggestions, or ideas you submit to us may be used by us without restriction or compensation, subject to applicable law.

8. Data Protection and Privacy

We collect, use, and disclose personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any applicable provincial privacy legislation.

Personal information may be used for purposes including:

• Registering and administering your account and services;
• Processing payments and issuing receipts;
• Communicating with you about classes, schedules, program changes, and support;
• Assessing learning progress and providing instruction;
• Managing attendance, cancellations, and refunds;
• Complying with legal, regulatory, accounting, and tax obligations; and
• Improving our services, website, and customer experience.

We may share personal information with service providers who assist us with payment processing, email delivery, scheduling, website hosting, or virtual classroom tools, provided they are bound by appropriate confidentiality and data protection obligations.

By using online lessons, you acknowledge that third-party communication platforms may collect or process data subject to their own privacy policies. You are responsible for reviewing the privacy and security settings of any third-party tools you use to access our services.

Where required by law, you may request access to or correction of your personal information by contacting us at the details below. For more information, you may request our privacy policy, if separate, or contact us directly.

9. Force Majeure

We shall not be liable for any delay, failure, or interruption in performance caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, fire, flood, epidemic, pandemic, public health emergency, war, terrorism, civil unrest, labour disputes, power outages, internet failures, government actions, transportation disruptions, or failures of third-party platforms or service providers.

In the event of force majeure, we may suspend, reschedule, substitute instructors or delivery methods, or provide credits or refunds as required by law and as reasonably practicable under the circumstances.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, legal requirements, operational practices, or business needs. The updated Terms will be posted on our website or otherwise made available to you and will be effective as of the stated effective date unless otherwise required by law.

Your continued use of our services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must discontinue use of our services.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them or the services shall be governed by the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

Subject to any mandatory consumer rights or legal requirements, you agree that the courts located in Saskatchewan, Canada shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or our services.

12. Contact Information

If you have questions, complaints, refund requests, or legal notices regarding these Terms or our services, please contact:

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, unenforceable, or contrary to applicable law, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. Where possible, the invalid provision shall be interpreted in a manner that best reflects the original intent of the parties and is enforceable under applicable law.

These Terms constitute the entire agreement between you and Maple Lingua Education Inc. regarding their subject matter and supersede any prior or contemporaneous understandings, representations, or agreements, whether written or oral, except as otherwise expressly stated herein or required by law.